{"id":33257,"date":"2025-07-23T11:42:34","date_gmt":"2025-07-23T10:42:34","guid":{"rendered":"https:\/\/www.ingartek.com\/proyecto\/final-de-la-uefa-europa-league-2025\/"},"modified":"2025-07-24T11:41:39","modified_gmt":"2025-07-24T10:41:39","slug":"final-of-the-2025-uefa-europa-league","status":"publish","type":"portfolio_page","link":"https:\/\/www.ingartek.com\/en\/proyecto\/final-of-the-2025-uefa-europa-league\/","title":{"rendered":"Final of the 2025 UEFA Europa League"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Presentation<\/h2>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-user qode-ili-icon-holder transparent\" style=\"font-size: 20pxpx;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 20px;font-weight: 500;\">Client<\/p><\/div>[vc_single_image image=&#8221;25941&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; qode_css_animation=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]Bilbao Ekintza[\/vc_column_text][vc_empty_space]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-folder-open qode-ili-icon-holder transparent\" style=\"font-size: 20pxpx;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 20px;font-weight: 500;\">Project<\/p><\/div>[vc_column_text css=&#8221;&#8221;]Designing and implementing a Comprehensive Mobility Plan for the international event, \u2018UEFA Europa League 2025 Final\u2019, in Bilbao.[\/vc_column_text][vc_empty_space]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-bullseye qode-ili-icon-holder transparent\" style=\"font-size: 20pxpx;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 20px;font-weight: 500;\">Objectives<\/p><\/div>[vc_column_text css=&#8221;&#8221;]Efficiently managing the movement of over 100 fan buses during the 2025 UEFA Europa League final in Bilbao. The goal was to prevent the collapse of the urban mobility system and ensure a smooth experience for the 50,000 attendees. The solution was implemented in just two months and enabled the organization, automation, and supervision of the arrival, stay, and departure of vehicles, optimizing bus bay allocation, accreditation generation, and real-time tracking.[\/vc_column_text][vc_empty_space height=&#8221;40px&#8221;]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome_5 fa5 fa fa-user-gear qode-ili-icon-holder transparent\" style=\"font-size: 20pxpx;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 20px;font-weight: 500;\">Ingartek Service<\/p><\/div>[vc_column_text css=&#8221;&#8221;]Planning, design, and implementation of a customised traffic plan and real-time mobility technology solution for an event with highly complex logistics.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.ingartek.com\/en\/mobility-planning-for-large-events\/\" target=\"_blank\" rel=\"noopener\"><em>Mobility planning for major events.<\/em><\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1753267262321{padding-left: 40px !important;}&#8221;][vc_empty_space][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Work completed<\/h2>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-comments-o qode-ili-icon-holder transparent\" style=\"font-size: 22px;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 22px;font-weight: 500;\">Context<\/p><\/div>[vc_column_text css=&#8221;&#8221;]<b>The Challenge<\/b><\/p>\n<p>The city of Bilbao hosted the final of the 2025 UEFA Europa League, an event that attracted over 50,000 fans, the majority of whom traveled from the United Kingdom. This massive influx of people presented a major logistical challenge: efficiently managing the arrival, stay, and departure of hundreds of supporter buses without overwhelming the city\u2019s mobility system or blocking access to the airports.<\/p>\n<p>Meeting this challenge required strategic vision, robust technology, institutional coordination, and flawless execution. In this context, Ingartek rose to the occasion with an innovative, transformative proposal: <b>FanDepart<\/b>.[\/vc_column_text][vc_empty_space]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-check qode-ili-icon-holder transparent\" style=\"font-size: 22px;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 22px;font-weight: 500;\">Solution<\/p><\/div>[vc_column_text css=&#8221;&#8221;]<b>The Solution: FanDepart, Smart Mobility Platform<\/b><\/p>\n<p>Fully aware of the scale of the event and the tight timeframe available, Ingartek designed, developed, and implemented <b>FanDepart<\/b>, a digital platform created in just two months, including during holiday periods. The goal was clear: to organize, automate, and oversee supporter mobility through a centralized, intuitive, and effective technological tool.<\/p>\n<p>FanDepart became the operational core for managing supporter buses, enabling agencies and tour operators to register their services, plan routes in advance, receive smart gate assignments, generate vehicle accreditations, and monitor operations in real time throughout the event.<\/p>\n<p><b>Key Features and Results<\/b><\/p>\n<p>FanDepart proved its effectiveness through clear operational metrics:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-level=\"1\"><b>112 buses registered and managed through the platform:<\/b>\n<ul>\n<li aria-level=\"2\">46 for Manchester United supporters<\/li>\n<li aria-level=\"2\">66 for Tottenham Hotspur fans<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">Simple, automated registration via an accessible system for agencies and tour operators, featuring a user-friendly, multilingual interface.<\/li>\n<li aria-level=\"1\">A detailed user guide distributed ahead of time to ensure correct use of the platform.<\/li>\n<li aria-level=\"1\">Personalized online training sessions for all operational stakeholders (Mobility Makers, airport staff, parking coordinators, etc.).<\/li>\n<li aria-level=\"1\">A mobile web app and informative screens available to both users and organizers, which received over <b>4,300 unique visits<\/b> after the final.<\/li>\n<li aria-level=\"1\">A smart gate assignment algorithm that processed airport, flight, and scheduling data to enable fast, orderly, and efficient departures.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Real-Time Monitoring Technology<\/b><\/p>\n<p>FanDepart\u2019s value lay not only in pre-event planning, but also in its real-time monitoring and control capabilities. To this end, Ingartek deployed several key tools:<\/p>\n<p><b>SuperAdmin Dashboard (Power BI)<\/b><\/p>\n<p>A dynamic, visual solution delivering real-time operational insights, including:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-level=\"1\">Number of buses per club<\/li>\n<li aria-level=\"1\">Arrival and departure schedules<\/li>\n<li aria-level=\"1\">Associated flights<\/li>\n<li aria-level=\"1\">Current vehicle locations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>This dashboard was a critical resource for stakeholders, especially during peak operational periods.<\/p>\n<p><b>Assignment Grid (Visual Map)<\/b><\/p>\n<p>Designed to provide clarity and oversight, the assignment grid functioned as a visual map of available resources, displaying gate assignments 24 hours in advance. It also allowed last-minute manual adjustments in case of incidents or delays.<\/p>\n<p><b>VAPs: Vehicle Accreditation Passes<\/b><\/p>\n<p>The platform automatically generated vehicle accreditations to allow access to restricted areas. VAPs were sent by email and also made available for download directly from the platform.<\/p>\n<p><b>Support System (Zendesk)<\/b><\/p>\n<p>FanDepart integrated a user support system based on Zendesk. A total of <b>27 technical and operational support tickets<\/b> were handled and resolved efficiently.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1753267418457{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1753267427594{padding-right: 30px !important;padding-left: 30px !important;}&#8221;]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-square qode-ili-icon-holder transparent\" style=\"font-size: 25px;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 25px;font-weight: 500;\">Institutional Coordination and Operational Success<\/p><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]One of the key drivers of success was seamless coordination with the various entities involved in the mobility operation, including:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-level=\"1\"><b>Bilbao Ekintza<\/b>, as a key local stakeholder in urban planning<\/li>\n<li aria-level=\"1\"><b>UEFA<\/b>, as the main event organizer<\/li>\n<li aria-level=\"1\">Local transportation companies and security agencies<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Smooth communication, real-time data sharing, and strategic alignment enabled the execution of an incident-free operation that met European standards for large-scale events.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1753267435074{padding-right: 30px !important;padding-left: 30px !important;}&#8221;]<div class=\"q_icon_list\"><i class=\"qode_icon_font_awesome fa fa-square qode-ili-icon-holder transparent\" style=\"font-size: 25px;color: #8b1f1c;\" ><\/i><p style=\"color:#8b1f1c;font-size: 25px;font-weight: 500;\">Conclusions and Lessons Learned<\/p><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]FanDepart proved to be an effective, flexible, and scalable tool for managing urban mobility at major sporting events.<\/p>\n<p>Its full development within just <b>two months<\/b> highlights Ingartek\u2019s responsiveness and technological agility in the face of complex and urgent challenges.<\/p>\n<p>The solution helped avoid congestion, improved the fan experience, and reinforced Bilbao\u2019s image as a capable host city.<\/p>\n<p><b>Future improvements under consideration include:<\/b><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li aria-level=\"1\">Incorporating advanced geolocation and predictive analytics features<\/li>\n<li aria-level=\"1\">Deploying a field team of Mobility Makers equipped with tablets<\/li>\n<li aria-level=\"1\">Enhancing the mobile app\u2019s usability for an even smoother user experience<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Project image gallery<\/h2>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_gallery type=&#8221;image_grid&#8221; images=&#8221;33243,33249,33246&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; column_number=&#8221;2&#8243; grayscale=&#8221;no&#8221; images_space=&#8221;gallery_with_space&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_column_text css=&#8221;&#8221;] Presentation [\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;25941&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; qode_css_animation=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]Bilbao Ekintza[\/vc_column_text][vc_empty_space][vc_column_text css=&#8221;&#8221;]Designing and implementing a Comprehensive Mobility Plan for the international event, \u2018UEFA Europa League 2025 Final\u2019, in Bilbao.[\/vc_column_text][vc_empty_space][vc_column_text css=&#8221;&#8221;]Efficiently managing the&#8230;<\/p>\n","protected":false},"author":2,"featured_media":33245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","portfolio_category":[2016],"portfolio_tag":[],"class_list":["post-33257","portfolio_page","type-portfolio_page","status-publish","has-post-thumbnail","hentry","portfolio_category-planificacion-de-movilidad-para-grandes-eventos-en"],"_links":{"self":[{"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/portfolio_page\/33257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/portfolio_page"}],"about":[{"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/types\/portfolio_page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/comments?post=33257"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/media\/33245"}],"wp:attachment":[{"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/media?parent=33257"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/portfolio_category?post=33257"},{"taxonomy":"portfolio_tag","embeddable":true,"href":"https:\/\/www.ingartek.com\/en\/wp-json\/wp\/v2\/portfolio_tag?post=33257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}